At Castelli Wear Shop, we’re committed to helping performance cyclists worldwide get the gear they need when they need it. Below you’ll find answers to common questions about our products, shipping, and services.

Product Questions

What types of cycling apparel do you specialize in?
We focus on high-performance cycling gear including technical outerwear, protective armor, performance shorts/bottoms, socks, and cycling accessories. Our products are designed for serious cyclists who demand quality and performance.
Are your products suitable for competitive racing?
Absolutely. We carry premium brands like Castelli, ProViz, and LEATT that are trusted by competitive cyclists worldwide. Our aerodynamic shorts, protective armor, and weather-resistant outerwear meet the demands of race conditions.
How do I choose the right size for cycling apparel?
Each product page includes detailed sizing charts. For performance gear, we recommend checking these carefully as cycling apparel often has a more tailored fit than regular clothing. If you’re between sizes or need advice, our gear specialists can help at [email protected].

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods tailored for cyclists:

Express Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Features: End-to-end tracking, faster customs clearance

Free Standard Shipping (orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Cost-effective for multiple items
How long does order processing take?
Our warehouse team in Thunderbolt, US processes all orders within 1-2 business days. We prioritize orders containing protective equipment and seasonal outerwear to ensure timely delivery for your riding needs.
Do you ship to my country?
We ship globally except to some Asian and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
Will I need to pay customs fees?
All prices are in USD and exclude any import duties or taxes, which vary by country. Customs processing may add 2-3 days to delivery estimates. We recommend checking with your local customs office for specific fees.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date if your gear doesn’t meet your riding needs. Please contact our gear specialists at [email protected] to initiate the process. Items must be unused and in original condition with tags attached.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Technical Support

How do I care for my technical cycling gear?
Each product comes with specific care instructions. Generally, we recommend:
– Washing technical fabrics in cool water
– Avoiding fabric softeners
– Line drying to preserve elasticity and water resistance
– Storing clean and dry to prevent odors
What if I have issues with product performance?
Our gear specialists can help troubleshoot any performance issues. Contact us at [email protected] with details about your concern and we’ll work to resolve it.

Still have questions?

Our cycling gear experts understand how important timely delivery and proper equipment are for your riding plans. Email us at [email protected] and we’ll help coordinate the best solution for your needs.

Ride Further. Ride Safer. Ride Castelli.