At Castelli Wear Shop, we treat your privacy with the same level of protection and performance we build into our cycling gear. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit outerwearstoreus.com.

1. Information We Collect

To provide our premium cycling products and services, we collect:

  • Personal Details: Name, email, shipping/billing address, phone number when you make a purchase or create an account
  • Payment Information: Credit card details (processed securely through our payment partners), PayPal email (when applicable)
  • Technical Data: IP address, browser type, device information, and website usage patterns
  • Communication Records: Emails, live chat transcripts, and customer service inquiries
  • Preferences: Product interests, size selections, and wishlist items

2. How We Use Your Information

Like precision-engineered cycling components, we use your data for specific performance purposes:

  • Process and fulfill your orders for performance cycling gear
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Send transactional communications (order confirmations, shipping updates)
  • With consent, send promotional offers about new products and cycling events
  • Prevent fraud and enhance payment security
  • Comply with legal obligations and protect our business interests

3. Data Sharing and Disclosure

We handle your data with the same discretion as professional cycling teams handle their equipment strategies:

  • Service Providers: Trusted partners for payment processing, shipping, marketing, and IT services
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve performance cyclists worldwide (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We protect your data with the same vigilance as our protective armor safeguards cyclists:

  • Industry-standard encryption (SSL) for all data transmissions
  • Secure servers with restricted access
  • Regular security audits and vulnerability testing
  • Payment data processed through PCI-compliant systems

While we implement robust security measures, no system is 100% secure. We encourage riders to use strong passwords and monitor their accounts.

6. Your Rights and Choices

You control your data like you control your ride:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your data under certain conditions
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Deliver targeted advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our products and services are designed for adult cyclists. We do not knowingly collect information from children under 16.

9. Policy Updates

We may update this policy periodically, just as we refine our cycling gear. Significant changes will be communicated through our website or email.

10. Contact Us

For privacy-related questions or concerns:

Castelli Wear Shop
15 Lakewood Dr, Thunderbolt, US 31410
Email: [email protected]

Ride secure. Ride protected. Ride with confidence.