At Castelli Wear Shop, we’re committed to delivering premium cycling gear to passionate riders worldwide. Our shipping and returns policies are designed to support your cycling adventures with confidence and convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days delivery after shipment
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days delivery after shipment

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to be completely satisfied with your cycling gear. If you need to return or exchange an item, please follow these steps:

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Include your order number and return details (use our template below).
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Items: Securely pack unworn, unwashed items with original tags and packaging (include packing slip or order confirmation).
  4. Ship Your Return: Send to our Returns Center at:
    Castelli Wear Shop Returns
    15 Lakewood Dr
    Thunderbolt, US 31410

Refund Processing

After we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • International refunds may take additional processing time with your financial institution

Important: Original shipping fees are non-refundable. Customers cover return shipping costs unless the return results from our error (wrong/defective item).

Exchange Policy

We happily exchange items for different sizes or colors (subject to availability):

  • Exchanges typically take 2-3 weeks (including return shipping and processing)
  • We cover shipping costs for replacement items
  • If your desired item is unavailable, we’ll process a refund instead

Non-Returnable Items

For safety reasons, ProtectiveArmor items cannot be returned or exchanged unless defective. All protective gear sales are final once used or the original packaging is opened.

Damaged or Defective Items

If you receive a damaged/defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement/refund and provide a prepaid return label if needed.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Castelli Wear Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return/exchange]

Preferred resolution: [Refund/Exchange for (specify size or product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

For any questions about our shipping or returns policy, contact our customer service team at [email protected]. We’re here to help you find the perfect cycling gear for your needs.

Ride with confidence knowing we’ve got you covered.