Welcome to Castelli Wear Shop! These Terms and Conditions govern your use of our website (www.outerwearstoreus.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for cyclists and sports enthusiasts aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Castelli Wear Shop and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

  • Engage in fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Disrupt the functionality of our website
  • Use our content for commercial purposes without authorization

2. Products and Services

2.1 Product Descriptions

We specialize in premium cycling gear including:

  • Accessories
  • Outerwear
  • Protective Armor
  • Shorts & Bottoms
  • Socks

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Important Note:

ProtectiveArmor items cannot be returned or exchanged unless defective due to safety considerations. All protective gear sales are final once used or the original packaging is opened.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.4 Shipping

We ship worldwide except to certain remote areas and parts of Asia. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days after shipment

Delivery times may vary during peak seasons or due to customs processing.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of receiving your order, provided items are:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by the packing slip or order confirmation

4.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Include your order number and return details
  3. Wait for our authorization with return instructions
  4. Ship items to: Castelli Wear Shop Returns, 15 Lakewood Dr, Thunderbolt, US 31410

4.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Note:

  • Original shipping fees are non-refundable
  • Customers cover return shipping costs unless the return results from our error
  • International refunds may take additional processing time

4.4 Exchanges

We exchange items for different sizes or colors (subject to availability):

  • Exchanges typically take 2-3 weeks
  • We cover shipping costs for replacement items
  • If your desired item is unavailable, we’ll process a refund

5. Limitation of Liability

Castelli Wear Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Delays or failures in performance due to circumstances beyond our reasonable control
  • Incorrect product use or failure to follow safety guidelines

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

6. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which explains how we protect your information and respect your rights.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, USA. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chatham County, Georgia.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

9. Contact Information

For questions about these Terms and Conditions, please contact us at:

Castelli Wear Shop
15 Lakewood Dr
Thunderbolt, US 31410
Email: [email protected]

Thank you for choosing Castelli Wear Shop for your cycling gear needs. We’re committed to supporting your cycling adventures with premium products and exceptional service.